Terms & Conditions

These Terms and Conditions constitute a binding agreement between Janaína Sofia (“we”, “us”, “our”) and the client (“you”).

By engaging our Services or making payment, you acknowledge that you have read, understood, and agreed to these Terms in full.

These Terms apply specifically to the Soulful Strategy Session, a one-time professional strategy session offered by Janaína Sofia designed to provide clarity and direction.

This Agreement is validly executed under the Electronic Transactions (Queensland) Act 2001.

1. Definitions

“Services” refers to any professional service provided by Janaína Sofia, including mentoring, educational, or strategic sessions — whether delivered individually, in groups, or as stand-alone offerings.

For the purpose of this Agreement, the term specifically refers to the Soulful Strategy Session™, a one-time professional session designed to provide strategic clarity and direction.

“we”, “us”, or “our” refers to Janaína Sofia.

“you” refers to the client engaging in the Services.

2. Disclaimer

The Services are educational in nature and designed to support personal and professional development.

They are not therapy, counselling, or psychological treatment, and do not include legal, financial, medical, or migration advice.

Participation is voluntary and based on personal responsibility.

You acknowledge and agree that we are not, nor do we hold out to be, an employer, lawyer, doctor, therapist, migration agent, accountant, or financial advisor.

Any legal, financial, or medical questions should be referred to appropriately qualified professionals.

The Services are provided on an “as is” and “where available” basis, with no guarantees or warranties of any kind.

We make no representations or guarantees of specific outcomes — verbally or in writing — under any circumstances.

Results vary for each individual and depend on multiple factors.

All testimonials or examples shared are for illustrative purposes only and reflect individual experiences that may differ from your own.

Janaína Sofia shall not be liable for any business, financial, employment, or personal decisions made by the client following the Session.

3. General Conditions

The Service consists of a one-time strategic mentoring session (60 or 90 minutes, as selected at booking) conducted online via Zoom, unless otherwise agreed in writing.

By booking and paying for the session, you confirm your acceptance of these Terms in full.

Full-program duration commitments from the Master Agreement do not apply.

We reserve the right to reschedule in case of illness or unforeseen circumstances.

4. Price & Payment

Payment is required in full and in advance at the time of booking.

The session fee is AUD 250 for 60 minutes or AUD 350 for 90 minutes, as stated on the booking page.

Your session will not be confirmed until payment has been successfully processed through our authorised booking and payment platform.

Payments are made securely via Stripe, GHL, or any authorised platform such as Calendly.

Bookings and payments are processed via the authorised system displayed on our website.

In exceptional cases, manual invoicing may apply, with payment required prior to the session.

No instalments or partial payments apply.

All payments are non-refundable once made, except where required by the Australian Consumer Law.

This Service is a stand-alone, one-off session available for individual purchase as an entry-level offering.

It does not form part of any ongoing program unless otherwise agreed in writing.

Session details and the Zoom link will be automatically provided after booking confirmation.

5. Payment Commitment & No-Cancellation Policy

Once payment has been made and your session is booked, no cancellations or refunds will be provided, except where required by law.

If you need to reschedule, you must provide at least 24 hours’ notice by email at [email protected].

Failure to do so will result in forfeiture of your payment.

If you fail to attend (no-show) or arrive more than 15 minutes late, the session will be considered delivered with no entitlement to refund or rescheduling.

6. Time with the Mentor

You will meet with us at the mutually agreed and scheduled time.

Sessions will conclude at the scheduled end time, and lost time due to late arrival will not be compensated.

All calls are scheduled in Brisbane, Australia time, unless otherwise agreed in writing.

Between-session communication does not apply to this Service.

Administrative matters (rescheduling, receipts, or updates) must be handled via email at [email protected].

7. Intellectual Property

All content, frameworks, and methodologies provided during the Session are and shall remain the exclusive property of Janaína Sofia or her licensors.

They are protected by copyright and intellectual property laws.

The Alchemy Method™ and all related proprietary materials are the exclusive intellectual property of Janaína Sofia.

You are granted a personal, non-transferable, non-exclusive licence to use materials solely for your own reflection and professional development.

You acknowledge that you may also share intellectual property with us during the Session.

We agree that your intellectual property shall remain your property and will not be used or distributed without your consent.

8. Image Rights

By engaging in the Session, you authorise us to use your name, image, or testimonial only with your prior written consent for marketing or educational purposes.

9. Non-Disclosure of Materials

All materials and tools provided during the Session are proprietary and intended exclusively for your personal or professional use.

You agree not to copy, distribute, or reproduce any material without prior written consent.

10. Confidentiallity

“Confidential information” includes any verbal, written, or digital information shared during the Session that is not publicly available, including personal details, insights, or materials exchanged through Zoom, WhatsApp, or email.

Both parties agree to keep all such information strictly confidential and to use it only for the purpose of delivering or receiving the Session.

Recording of sessions (audio, video, screenshot, or digital) is strictly prohibited.

Any unauthorised recording or sharing constitutes a material breach of this Agreement and may result in immediate termination without refund.

You acknowledge that no technology is 100% secure.

While we take reasonable measures to protect your information, we cannot guarantee absolute data security against unauthorised access or third-party failures.

This duty of confidentiality continues after the completion of the Session.

11. Client Responsability

You agree to arrive on time, engage openly, and bring clarity about your goals and challenges to make the most of your Session.

You understand that implementation of insights or recommendations is your responsibility.

No specific results are promised or implied.

12. Conflict Resolution

Any disputes shall first be addressed in good faith and, if unresolved, referred to mediation before court proceedings.

This Agreement is governed by the laws of the Commonwealth of Australia and the State of Queensland.

The parties submit to the non-exclusive jurisdiction of Queensland courts.

13. Miscellaneous

A) Limitation of Liability

The Services provided are for educational purposes only. You accept any risk, foreseeable or unforeseen.

You agree that we will not be liable for any damages of any kind resulting from or arising out of, including but not limited to, direct, indirect, incidental, special, negligent, consequential, or exemplary damages arising out of the use or misuse of the Services.

Our liability is limited to the extent permitted by Australian law.

Where our liability cannot be limited, you agree that — to the extent it does not contravene Australian law — your entitlement to any damages will be limited to the amount paid for the Services.

You further declare that no promise, incentive, or agreement not expressed in this document was made in relation to the Services.

The release made in this paragraph is binding on your heirs, executors, personal representatives, successors, and agents.

B) No Disparagement

The parties agree that they will not engage in any conduct or communication with third parties, public or private, that is intended to disparage the other.

Neither party, directly or indirectly, in any capacity or manner, shall make, express, transmit, write, verbalise, or otherwise communicate any remark, comment, statement, or message — whether verbal, written, or electronic — that could reasonably be construed as derogatory, critical, or negative toward the other party or any of its programs, directors, owners, officers, affiliates, contractors, employees, or representatives.

C) Assignment

This Agreement may not be assigned by you without our express written consent.

D) Termination

You agree that we may, in our discretion, terminate this Agreement and suspend or terminate your access to the Services without refund if you become disruptive, disrespectful, or in violation of these Terms and Conditions.

We also reserve the right to discontinue the Services if, at any point, it appears that you require medical, therapeutic, or psychological support beyond the scope of our professional capacity.

This measure exists to protect your wellbeing and to maintain ethical and professional boundaries.

E) Indemnity

You shall indemnify and hold us harmless against any liabilities and expenses of whatever nature — including but not limited to claims, damages, judgments, settlements, costs, and legal fees — which we may incur or be required to pay arising out of or resulting from your participation in or use of the Services, except where such liabilities result from our breach of this Agreement.

F) Notices

Any notices to be given under this instrument by either party to the other may be directed to the last known email address of that party.

Emails to us are to be directed to: [email protected]

G) Entire Agreement

These Terms and Conditions, together with your booking confirmation, constitute the entire agreement between the parties regarding the Soulful Strategy Session and supersede all prior discussions, representations, or understandings, whether written or verbal.

No amendment or variation of this Agreement shall be valid unless made in writing and agreed to by both parties.

By making payment for the Session, you acknowledge that you have read, understood, and accepted these Terms in full.

This Agreement is validly executed under the Electronic Transactions (Queensland) Act 2001.

H) Privacy & Data Protection

Personal information shared during the Sessions is collected and used only for essential administrative purposes related to the delivery of the Services.

No personal details, session notes, or client records are stored beyond what is necessary for administration.

All records are securely destroyed within 30 days after completion of the Services.

Data handling fully complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

14. Contact Information

For any questions or concerns regarding this Terms & Conditions, please contact:

Email: [email protected]

ABN: 41638325904

Location: Queensland, Australia