Privacy Policy

Janaína Sofia respects your right to privacy and is committed to safeguarding the personal information of clients and website visitors. This Privacy Policy has been prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. It explains how personal information is collected, stored, used, and protected, as well as your rights and choices in relation to that information.

For the purposes of this Policy, personal information refers to any data that can identify you directly or indirectly, including your name, contact details, or any other information you choose to share when engaging with our services or website. By using this website or submitting your information, you consent to this Privacy Policy.

1. Collection of Personal Information

Janaína Sofia may collect personal information in several ways, including when you visit or interact with the website, complete a form or application, book a session, make a payment, communicate via email or other channels, or participate in mentoring and educational programs. Information may also be collected when you provide feedback, respond to surveys, or engage in promotional activities.

In some circumstances, personal information may be obtained from third parties or publicly available sources that are reasonably necessary to deliver the services. This may include information about your goals, challenges, and areas of focus that are relevant to the mentoring or coaching services provided.

2. Types of Personal Information Collected

The information collected may include your name, email address, phone number, postal address, and payment details necessary for processing bookings and program enrolments. It may also include session or program participation details, notes or feedback voluntarily shared during mentoring activities, as well as technical data such as IP address, browser type, and device information collected automatically for analytics and performance purposes.

Providing this information is voluntary; however, certain details may be required for the effective delivery of services. You are responsible for ensuring that the information you provide is accurate, complete, and up to date. Janaína Sofia only collects personal information that is relevant and reasonably necessary for the operation of her business and the fulfilment of the services offered.

3. Use of Personal Information

Personal information is used only for purposes that are reasonably necessary to deliver, manage, and improve the mentoring, consulting, and educational services provided. Such purposes may include administering bookings and sessions, processing payments and invoices, maintaining communication with clients, complying with legal and record-keeping obligations, analysing and improving the quality of services and website performance, and sharing updates, resources, or offers that may be of interest.

From time to time, Janaína Sofia may send communications regarding new offers, resources, or events relevant to the services provided. You may opt out of such communications at any time by selecting “unsubscribe” in the emails received or by contacting [email protected].

4. Disclosure of Personal Information

Personal information may be shared with trusted contractors, assistants, or professional experts who support the delivery of services, where necessary and appropriate. All third parties are required to handle information solely for authorised purposes and in accordance with confidentiality and data protection standards consistent with this Policy.

Certain information may be processed or stored by third-party systems located overseas. Janaína Sofia takes appropriate steps to ensure that such data is handled securely and in compliance with this Policy. Personal information may also be disclosed where required or authorised by law, regulation, court order, or government authority.

Janaína Sofia does not sell, rent, or trade personal information to any third parties.

5. Security of Personal Information

Appropriate physical, digital, and administrative safeguards are implemented to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Some data may be stored or processed through third-party systems used to support business operations. While reasonable measures are taken to maintain security, transmission or storage of information online is carried out at your own risk, and no system can be guaranteed to be entirely secure.

6. Accuracy and Access to Information

Reasonable steps are taken to ensure that the personal information held is accurate, current, and relevant to the purposes for which it is used. You may request access to, or correction of, personal information held about you by contacting [email protected].

Requests will be handled within a reasonable timeframe and may be subject to a small administrative fee. Janaína Sofia reserves the right to refuse access in circumstances permitted under the Privacy Act 1988 (Cth) or other applicable laws.

7. Retention and Deletion of Personal Information

Personal information is retained only for as long as is reasonably necessary to fulfil the purposes for which it was collected or as required by law. Once information is no longer required, it will be securely deleted, anonymised, or archived in accordance with internal procedures and applicable legal requirements.

8. Data Handling and Session Confidentiality

Personal information shared during sessions is collected and used solely for administrative purposes essential to the delivery of the services. No session notes or personal records are stored beyond what is necessary for administration. All personal information is securely deleted or destroyed upon completion of the services.

All data handling is conducted in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

9. Cookies and Third-Party Websites

This website uses cookies to enhance user experience, remember preferences, and improve performance. Cookies may also be used to deliver relevant advertising through trusted third-party services. You can manage or disable cookies through your browser settings, though some features of the website may not function properly without them.

The website may contain links to external websites that are not owned or operated by Janaína Sofia. These links are provided for convenience only, and Janaína Sofia is not responsible for the content, privacy practices, or security of these external sites. It is recommended that you review the privacy policies of any third-party websites you visit.

10. Marketing Communication and Consent

From time to time, you may receive communications about new services, offers, or events relevant to the programs provided by Janaína Sofia. By providing your contact details, you consent to receiving such communications. You may withdraw your consent at any time by selecting “unsubscribe” in email communications or by contacting [email protected].

No personal information is shared with third parties for marketing purposes without your explicit consent.

11. Data Breach and Notification

In the unlikely event of a data breach, Janaína Sofia will take appropriate steps to investigate and respond in accordance with applicable laws. Where required, affected individuals and relevant authorities will be notified promptly.

12. Changes to this Privacy Policy

Janaína Sofia is responsible for maintaining and updating this Privacy Policy. Updates may occur from time to time to reflect changes in services, legal obligations, or internal procedures. The latest version will always be available on the website.

13. Contact Information

For any questions or concerns regarding this Privacy Policy or the handling of your personal information, please contact:

Email: [email protected]

ABN: 41638325904

Location: Queensland, Australia